RETURNS POLICY

 

If you are not satisfied with your purchase, you can return any unused merchandise within 367 days of the original purchase date when accompanied by your original proof of purchase. Returns are accepted at any of our stores through CO, UT, WA, NM, & MT and via mail.

All refunds will be issued directly to the original form of payment method and may take up to 7 days from return receipt. Should the original form of payment not accept a refund, a Sturtevant's gift card will be issued for the refund amount.

If you do not have a copy of your proof of purchase, please contact customer service for further assistance.

Please note that all shipping charges are non-refundable. Cash refunds over $200 may require longer processing time, and special-order items are subject to the specific terms of sale.

 

RETURNS PROCESS

 

 

To return online orders, follow the steps below:
Have your order number (found in your order confirmation email) and email address ready, begin your return request here.
 
  1. Enter your order number and email address to find your order
  2. Select the item(s) you'd like to return
  3. Choose from 3 return methods:
    • Use a prepaid shipping label ($10 flat rate)
    • Bring it to our store
    • Use the carrier of your choice
  4. Follow the instructions for the return method of your choice

Returns Address

Sturtevant's Returns
17640 NE 65th Street
Redmond, WA 98052