Your comfort and satisfaction are very important to us; therefore, we are happy to offer you the following guarantees:
Sturtevant’s guarantees that the boots we select for you, based on your stated skiing/snowboarding style, needs, wants and the actual shape and contour of your foot will perform as stated and fit as designed. A properly fit ski/snowboard boot can still cause minor problems and discomfort when first used as there is no way to replicate the on-hill environment in the store. Therefore, it may be necessary for you to return to the store for additional fit adjustments. If following 2-3 fit sessions, we are unable to fit the boots to our mutual satisfaction we will offer you a credit under our guarantee.
Ski Boot Fitting and Customization at Sturtevant’s
Included when you buy boots:
Analyze foot volume (low, med, high)
> Selecting the right boot volume is critical to ultimate foot comfort
Modifications to the shell
Modifications to the liner
Semi-Custom and Custom footbeds
> Custom moldable boot liners. Price varies.
Canting, Lifters, and additional Custom Modifications
If you choose to purchase a boot model and/or size against our recommendation, you do not allow Sturtevant’s the opportunity to adjust the fit to our satisfaction, or you do not return within a reasonable amount of time (this is determined at our sole discretion) then we reserve the right to void the boot fit guarantee. In addition, equipment must be in reasonably good condition; excessive damage will void the guarantee.
Sturtevant’s guarantees that the skis/snowboard we select for you, based on your stated skiing/snowboarding style, ability, needs, wants and equipment history will perform as stated. We ask that you ski/snowboard on the skis/snowboard as least two (2) days, but no more than five (5), to give the skis/snowboard a fair chance. In some cases we may recommend having our shop re-tune the skis/snowboard to improve their performance. If at that time you are still not satisfied with the performance of the skis/snowboard, we will offer you a credit under our guarantee.
Important note: If you choose to purchase a ski/snowboard model and/or size against our recommendation or you do not return within a reasonable amount of time (this is this is determined at our sole discretion), then we reserve the right to void the ski/snowboard guarantee. In addition, equipment must be in reasonably good condition; excessive damage will void the guarantee.
NOTE: ALL GUARANTEES ARE VALID FOR ONE YEAR FROM TIME OF PURCHASE.