Frequently asked questions | STURTEVANT'S AND SKI MART
Why can't I shop on your website?
Unfortunately our website is undergoing a major overhaul. We'll be adding products to this website for browsing only.
What is your return/exchange policy?
What is Sturtevant's Performance Guarantee?
Your comfort and satisfaction are very important to us; therefore, we are happy to offer you the following guarantees:
Ski/Snowboard Boots
Sturtevant’s guarantees that the boots we select for you, based on your stated skiing/snowboarding style, needs, wants and the actual shape and contour of your foot will perform as stated and fit as designed. A properly fit ski/snowboard boot can still cause minor problems and discomfort when first used as there is no way to replicate the on-hill environment in the store. Therefore, it may be necessary for you to return to the store for additional fit adjustments. If following 2-3 fit sessions, we are unable to fit the boots to our mutual satisfaction we will offer you a credit under our guarantee.
Ski Boot Fitting and Customization at Sturtevant’s
Included when you buy boots:
Analyze foot volume (low, med, high)
> Selecting the right boot volume is critical to ultimate foot comfort
Shell fit
Modifications to the shell
Modifications to the liner
Extra:
Semi-Custom and Custom footbeds
After-Market liners
> Custom moldable boot liners. Price varies.
Boot Heaters
Canting, Lifters, and additional Custom Modifications
Important Note:
If:
- you choose to purchase a boot model and/or size against our recommendation,
- or you do not allow Sturtevant’s the opportunity to adjust the fit to our satisfaction,
- or you do not return within a reasonable amount of time (no problem within a year, and at our sole discretion beyond a year)
then we reserve the right to void the boot fit guarantee. In addition, equipment must be in reasonably good condition; excessive damage will void the guarantee.
Skis/Snowboards:
Sturtevant’s guarantees that the skis/snowboard we select for you, based on your stated skiing/snowboarding style, ability, needs, wants and equipment history will perform as stated. We ask that you ski/snowboard on the skis/snowboard as least two (2) days, but no more than five (5), to give the skis/snowboard a fair chance. In some cases we may recommend having our shop re-tune the skis/snowboard to improve their performance. If at that time you are still not satisfied with the performance of the skis/snowboard, we will offer you a credit under our guarantee.
Important note:
If:
- you choose to purchase a boot model and/or size against our recommendation,
- or you do not allow Sturtevant’s the opportunity to adjust the fit to our satisfaction,
- or you do not return within a reasonable amount of time (no problem within a year, and at our sole discretion beyond a year)
then we reserve the right to void the boot fit guarantee. In addition, equipment must be in reasonably good condition; excessive damage will void the guarantee.
NOTE: ALL GUARANTEES ARE VALID FOR ONE YEAR FROM TIME OF PURCHASE.
Are you hiring at your stores?
All job listings are at this link. You can apply online and the store managers will receive a notification.
What is the pricing for Tunes and Binding mounts?
All of our stores offer tunes and binding mount services. Take a look at the complete price list here.
What is your COVID 19 safety protocol?
APPOINTMENTS: no need for appointments in any department.
We are operating at limited capacity and will be able to accomodate your shopping needs. We appreciate your cooperation and flexibility during this time.
When are my season rentals due back at Ski Mart?
Your season rentals are due back now.