Frequently asked questions | STURTEVANT'S AND SKI MART

Why can't I shop on your website?


Unfortunately our website is undergoing a major overhaul. We'll be adding products to this website for browsing only. We realize it's very frustrating especially when you want to know what we have in our stores. Please call or email us and let us know what you're loking for. Sturtevant's 425-869-7669 [email protected]




What is your return/exchange policy?


1) Progressive Sale purchases: ALL SALES FINAL. 2) Yes, the Performance Guarantee applies to your equipment purchases. Please see that page for details. https://www.sturtevants.com/performance-guarantee Unused items may be returned for a full refund within 90 days from purchase date. Both from stores and online. After 90 days and up to 1 year, items returned will receive a store credit on a gift card (91-365 days). Returned items need to be unused, in new condition, with tags. If you lose your receipt we will have record of your purchase when you use an email or phone number at the time of purchase. Please call the store or email if you have questions about a purchase. Sturtevant's Bellevue: 425-869-7669 [email protected]




What is Sturtevant's Performance Guarantee?


Your comfort and satisfaction are very important to us; therefore, we are happy to offer you the following guarantees:

Ski/Snowboard Boots

Sturtevant’s guarantees that the boots we select for you, based on your stated skiing/snowboarding style, needs, wants and the actual shape and contour of your foot will perform as stated and fit as designed. A properly fit ski/snowboard boot can still cause minor problems and discomfort when first used as there is no way to replicate the on-hill environment in the store. Therefore, it may be necessary for you to return to the store for additional fit adjustments. If following 2-3 fit sessions, we are unable to fit the boots to our mutual satisfaction we will offer you a credit under our guarantee.

Ski Boot Fitting and Customization at Sturtevant’s

Included when you buy boots:

Analyze foot volume (low, med, high)

> Selecting the right boot volume is critical to ultimate foot comfort

Shell fit

Modifications to the shell
Modifications to the liner

Extra:

Semi-Custom and Custom footbeds

After-Market liners

> Custom moldable boot liners. Price varies.

Boot Heaters

Canting, Lifters, and additional Custom Modifications

Important Note:

If:

- you choose to purchase a boot model and/or size against our recommendation,

- or you do not allow Sturtevant’s the opportunity to adjust the fit to our satisfaction,

- or you do not return within a reasonable amount of time (no problem within a year, and at our sole discretion beyond a year)

then we reserve the right to void the boot fit guarantee. In addition, equipment must be in reasonably good condition; excessive damage will void the guarantee.

Skis/Snowboards:

Sturtevant’s guarantees that the skis/snowboard we select for you, based on your stated skiing/snowboarding style, ability, needs, wants and equipment history will perform as stated. We ask that you ski/snowboard on the skis/snowboard as least two (2) days, but no more than five (5), to give the skis/snowboard a fair chance. In some cases we may recommend having our shop re-tune the skis/snowboard to improve their performance. If at that time you are still not satisfied with the performance of the skis/snowboard, we will offer you a credit under our guarantee.

Important note:

If:

- you choose to purchase a boot model and/or size against our recommendation,

- or you do not allow Sturtevant’s the opportunity to adjust the fit to our satisfaction,

- or you do not return within a reasonable amount of time (no problem within a year, and at our sole discretion beyond a year)

then we reserve the right to void the boot fit guarantee. In addition, equipment must be in reasonably good condition; excessive damage will void the guarantee.

NOTE: ALL GUARANTEES ARE VALID FOR ONE YEAR FROM TIME OF PURCHASE.




Are you hiring at your stores?


All job listings are at this link. You can apply online and the store managers will receive a notification. https://sturtevantsjobs.com/




What is the pricing for Tunes and Binding mounts?


All of our stores offer tunes and binding mount services. Take a look at the complete price list here. PLAN AHEAD. Services are first come, first served. ALL PRICES HERE ON THE TUNE SHOP PAGE.




What is your COVID 19 safety protocol?


Facial masks are required of all staff and customers. We require all customers to use hand sanitizer or the hand washing station. Appointments are highly recommended for shopping espcially on weekends (not required). TENNIS customers DO NOT need an appointment to drop off racquets for stringing. TUNE SHOP - you DO NOT need an appointment to drop off equipment. The space is very small for drop off so please be patient if you need to wait your turn. We are limiting the number of customers in the store at any given time to maintain recommended 6' social distancing. Our boot fitting area has plexiglass dividers between customers. We use a disinfectant spray on boots that have been tried on. We use the same spray to disinfect helmets and apparel that have been tried on. Goggles that have been tried on go into our UV sanitizing box to cleanse and protect.




APPOINTMENTS: no need for appointments in any department.


We are operating at limited capacity and will be able to accomodate your shopping needs. We appreciate your cooperation and flexibility during this time. Custom Boot fitting and modifications: we have boot fitters on staff daily and will be able to accomodate customers on a first-come, first served basis. Your experience is important to us. If you need additional help please contact us. [email protected] 425-869-7669




When are my season rentals due back at Ski Mart?


Your season rentals are due back now. Reservations for next season: call your nearest Ski Mart store by May 17th for a discount. Bellevue Ski Mart will be closing for the summer on May 8th. After that they will be working Mon-Thurs from 10am - 4:30pm. If the door is locked please knock and someone can come out to help you. See you back here in the fall. Bellevue 13219 NE 20th Street, Bellevue WA 425-637-8958 email: [email protected] Tacoma 2220 South 37th Street, Tacoma WA 253-473-1134 email: [email protected]