The Sturtevant's Custom Fit Center offers a combination of world-class products, experience, and tools in order to give the Sturtevant's customer the ultimate ski and snowboard experience. This state-of-the-art Custom Fit Center and our highly skilled staff (with over 40 years of combined experience) work with the customer to fit the ski/snowboard boot according to your comfort and performance needs. Our staff has experience with a variety of issues and loves a challenge. Once the sales staff finds the proper boot, they are then able to enhance the fit with a number of quality products and services.
Your comfort and satisfaction are very important to us, therefore, we are happy to offer you the following guarantees when you purchase products from our retail store location:
We are confident that our experienced staff will help you select the right equipment for your needs. If, for some reason, the product does not meet your expectations, then we will give you 100% of your investment towards another product that we/you feel will better meet your needs. We do ask that you allow us the opportunity to work with you in these situations to find the best solution (we may recommend additional boot fit aids). In any case, our goal is to make you a satisfied customer when you have entrusted our staff to help you make your product selection. If we are not able to satisfy your needs, we may choose to offer you a refund.
Important Note: If you choose to purchase a product/model and/or size against our recommendation, you do not allow Sturtevant's the opportunity to adjust the fit, or you do not return within a reasonable amount of time (one year from the date of purchase or at our sole discretion after the season) then we reserve the right to void the guarantee. In addition, equipment must me in reasonably good condition; excessive damage will also void the guarantee.
Boots & Snowboard Boots:
Sturtevant's guarantees that the boots we help you select will perform as stated and fit as designed, based on your stated skiing/snowboarding style, ability, needs, wants and the actual shape and contour of your foot.
A properly fit ski/snowboard boot can still cause minor problems and discomfort when first used as there is no way to replicate the on-hill environment in the store. Therefore, it may be necessary for you to return to the store for additional fit adjustments. If, following 2-3 fit sessions, we are unable to fit the boots to our mutual satisfaction, we will offer you a credit under our guarantee.