|1. Shipping Process|
Sturtevant's Online Shipping
I just ordered! What happens now?
In-Store Pick Up
Shipping of Oversized Items
Customs, tarrifs, duties, VAT's and taxes
Shipping Outside North America
|2. Our Return Policy|
Returns and Exchanges
Sturtevant's Return Policy
Sturtevant's will accept NEW unused, unwashed merchandise for return within 30 days when accompanied by your original sales receipt. We will credit you in the original form of payment for the price paid. Checks require a waiting period of 7-10 business days after which a refund check can be picked up at the store location or sent via USPS, UPS or FedEX. If you do not have your original receipt, we will issue a store credit for in-season merchandise at the current selling price.
Return Instructions (for those that are mailing items back)
Shipping Address - Insure the package for your protection and return it to:
(Via UPS, USPS or FedEX):
1100 Bellevue Way NE #7
Bellevue, WA. 98004
Online Exchange Instructions:
|3. Warranty Information|
Manufacturers generally provide a warranty that covers your product against all defects for a limited amount of time. If you feel your product is covered under warranty, there are two things you can do.
1. Send Directly To Manufacturer
2. Shipping Through an Authorized Dealer
How To Warranty an Item Through Sturtevant's
More Questions? If you have any further questions, just ask! Contact us via phone during Bellevue store hours or email anytime at email@example.com. We typically respond to all emails within 1 business day.
|4. Product Questions|
Have A Question About Our Products?
We are proud to have an exceptionally knowledgeable staff who truly understand the products we sell. If you have any gear related questions, give us a call and we will get an expert on the line to answer those questions.
So whether it's a question about which ski we feel is better for the local mountain you ride, or how a certain jacket fits, give us a call!
Send us an email and we will get back to you within 24 hours firstname.lastname@example.org
Online Order Questions; Online Customer Service Department
|5. Our Performance Guarantee|
The Sturtevant's Performance Guarantee - FOR IN STORE PURCHASES ONLY (Excluding Online Helmet Guarantee)
Your comfort and satisfaction are very important to us, therefore, we are happy to offer you the following
guarantees when you purchase products from our retail store location.
We are confident that our experienced staff will help you select the right equipment for your needs. If, for some reason, the product does not meet your expectations, then we will give you 100% of your investment towards another product that we/you feel will better meet your needs. We do ask that you allow us the opportunity to work with you on these situations to find the best solution (we may recommend a demo ski before making another selection, or we may recommend additional boot fit aids). In any case, our goal is to make you a satisfied customer when you have entrusted our staff to help you make your product selection. If we are not able to satisfy your needs we may choose to offer you a refund.
ALL GUARANTEES APPLY ONLY TO IN-STORE PURCHASES
Important Note: If you choose to purchase a product/model and/or size against our recommendation, you do not allow Sturtevant's the opportunity to adjust the fit, or you do not return within a reasonable amount of time (same season or at our sole discretion after the season) then we reserve the right to void the guarantee. In addition, equipment must be in reasonably good condition; excessive damage will void the guarantee.
Online Helmet Fit GuaranteePurchase any winter season helmet from Sturtevant's Online and if it doesn't fit we will pay your return shipping. Follow our helmet fit and sizing suggestions then order up worry free! Offer good once per customer per season.
Your personal information is safe with Sturtevant's. All of the personal information required to conduct a transaction is submitted over a secure server and guaranteed by Comodo. This information is used only by Sturtevant's and we will never sell, rent or give away any personal information, including your email, phone number, address or otherwise. If for an any reason you feel that your security has been breached, please contact us immediately at (425) 467-2560.
|7. Sales Tax|
As a Washington based company, Sturtevant's is required to charge you sales tax if you are shipping to a Washington address. Customers shipping to any other states will not be charged sales tax. Any out of state sales or use taxes you may be subject to is your responsibility.