Performance Guarantee

 

Never second guess a gear purchase ever again

Sturtevant's Performance Guarantees


IN STORE PURCHASES ONLY

Your comfort and satisfaction are very important to us, therefore, we are happy to offer you the following guarantees when you purchase products from our retail store location.

We are confident that our experienced staff will help you select the right equipment for your needs. If for some reason the product does not meet your expectations we will give you 100% of your investment towards another product that we/you feel will better meet your needs. We do ask that you allow us the opportunity to work with you on these situations to find the best solution (we may recommend a demo ski before making another selection, or we may recommend additional boot fit aids). In any case our goal is to make you a satisfied customer when you have entrusted our staff to help you make your product selection. If we are not able to satisfy your needs we may choose to offer a refund.

ALL GUARANTEES APPLY ONLY TO IN-STORE PURCHASES

ALL GUARANTEES APPLY ONLY TO CURRENT SEASON PRODUCTS

ALL GUARANTEES APPLY ONLY DURING THE SEASON IN WHICH THE PRODUCT IS PURCHASED

Important Note: If you choose to purchase a product/model and/or size against our recommendation, you do not allow Sturtevant's the opportunity to adjust the fit, or you do not return within a reasonable amount of time (same season or at our sole discretion after the season) then we reserve the right to void the guarantee. In addition, equipment must be in reasonably good condition; excessive damage will void the guarantee.

What We Guarantee

Ski Boots / Snowboard Boots:
Sturtevant's guarantees that the boots we help you select, based on your stated skiing/snowboarding style, ability, needs, wants and the actual shape and contour of your foot, will perform as stated and fit as designed.

A properly fit ski/snowboard boot can still cause minor problems and discomfort when first used as there is no way to replicate the on-hill environment in the store. Therefore, it may be necessary for you to return to the store for additional fit adjustments. If, following 2-3 fit sessions, we are unable to fit the boots to our mutual satisfaction we will offer you a credit under our guarantee.

Skis / Snowboards:
Sturtevant's guarantees that the skis/snowboard we help you select, based on your stated skiing/snowboarding style, ability, needs, wants and equipment history will perform as stated.

Should you not enjoy your new skis/snowboard we ask that you ski/snowboard on the skis/snowboard at least two (2) days, but no more than five (5), to give the skis/snowboard a fair chance. In some cases we may recommend having our shop retune the skis/snowboard to better match your needs and style. If at that time you are still not satisfied with the performance of the skis/snowboard, we will offer you a credit under our guarantee.

Water skis / Wakeboard:
Sturtevant's guarantees that the water ski/wakeboard we help you select, based on your stated style, ability, needs, wants and equipment history will perform as stated.

Should you not enjoy your new water ski/wakeboard we ask that you try the product at least two (2) times to give it a fair chance. If at that time you are still not satisfied with the performance of the water ski/wakeboard, we will offer you a credit under our guarantee.

 
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